Contact us

Questions about a booking, need help with the app, or want to raise a complaint? The Ratbli support team is here to help.

What we can help with

• BookingsQuestions about a booking, changes, confirmations and invoices.
• Payments, cancellations & refundsPayment issues, cancellation requests and refund status. See our Cancellation & Refund Policy.
• The Ratbli appHelp with your account, signing in, or anything not working as expected.
• ComplaintsIf something went wrong, tell us and we will look into it.
• Privacy & your dataRequests about your personal data. See our Privacy Policy.
• Corporate travelTravel for your company or team. See Ratbli for companies.

To help us reply faster, please include

• Your full name
• The email address or mobile number linked to your Ratbli account
• Your booking reference, if your message is about a booking
• A short description of the issue, with screenshots if helpful

Raising a complaint

Email us with Complaint in the subject line, your booking reference (if any) and what happened. Our team will review it and reply to you by email.

Company details

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